1. About this Privacy Policy

This Privacy Policy applies to personal information collected by Inspired Farming through our website, contact forms, email communication, phone enquiries, volunteer enquiries, donation enquiries, partnerships, programs, events, farm visits, and community support activities.

In this policy, “Inspired Farming”, “we”, “our”, and “us” refers to Inspired Farming and Community Farming Association Ltd.

2. Our privacy promise

We aim to collect only the information we genuinely need, use it only for appropriate purposes, and protect it with reasonable care. We do not sell personal information.

We understand that some people who contact us may be experiencing hardship or seeking support. We treat personal information with respect, sensitivity, and confidentiality.

3. Information we may collect

The information we collect depends on how you interact with Inspired Farming. This may include:

• Your name, phone number, email address, and general contact details.
• Your suburb, service area, or location where support or communication is needed.
• Information you provide through website forms, email, phone, social media, or in-person conversations.
• Details about food support, volunteering, donations, sponsorships, farm visits, events, or partnership enquiries.
• Volunteer information such as availability, skills, interests, preferred tasks, and emergency contact details where needed.
• Organisation details for schools, childcare centres, churches, businesses, community groups, donors, or partners.
• Donation or transaction information where you choose to give, sponsor, or support our work.
• Photos, videos, testimonials, or community stories where permission has been given.
• Website usage information such as pages visited, device type, browser type, and general analytics data.

4. Sensitive information

Sometimes, people may share sensitive information when requesting help or explaining their circumstances. This may include information about hardship, family needs, health-related circumstances, emergency situations, children, or vulnerability.

We only ask for sensitive information when it is reasonably needed to understand your request, provide support, keep people safe, or meet a lawful requirement. You should only share information you are comfortable providing.

5. Children, families, schools, and childcare centres

Inspired Farming may work with families, children, schools, and childcare centres through farming, food education, community support, and related programs.

Where information relates to children or young people, we aim to handle it carefully and only collect what is necessary. Where appropriate, we seek permission from a parent, guardian, school, childcare centre, or authorised representative.

We do not intentionally publish identifying images, names, or stories of children without suitable permission.

6. How we collect information

We may collect information when you:

• Complete a form on our website.
• Contact us by email, phone, social media, or in person.
• Request food support or community assistance.
• Ask about volunteering, donations, sponsorship, or partnerships.
• Register interest in a farm visit, event, workshop, or program.
• Subscribe to updates or ask to receive information from us.
• Interact with our website, online forms, or social media pages.

7. How we use information

We use personal information to support our community work and communicate with people who contact us. This may include:

• Responding to enquiries and messages.
• Assessing and coordinating support requests.
• Managing volunteer enquiries, scheduling, safety, and communication.
• Coordinating food support, produce distribution, farm visits, programs, and events.
• Managing relationships with schools, childcare centres, community groups, sponsors, donors, and partners.
• Processing donation or sponsorship enquiries and issuing records or receipts where applicable.
• Sending updates about our work, programs, volunteering, fundraising, or community impact.
• Improving our website, services, communication, and community programs.
• Meeting legal, insurance, governance, accounting, safety, and reporting requirements.

8. Donations and payment details

If you donate or make a payment through a third-party payment provider, that provider may collect and process your payment details under its own privacy and security practices.

Inspired Farming does not intentionally store full credit card details on its website. We may keep donation records, contact details, receipt details, and transaction references for administration, reporting, accounting, and legal purposes.

9. Photos, videos, stories, and testimonials

We may share photos, videos, testimonials, or stories to show community impact, celebrate volunteers, thank supporters, or explain our work.

We will seek permission before using identifiable images, names, stories, or testimonials, especially where children, families, support recipients, or vulnerable people are involved.

If you have previously given permission and would like us to stop using your image, story, or testimonial, please contact us. We will take reasonable steps to remove it from future use where practical.

10. Website cookies and analytics

Our website may use cookies, analytics tools, security tools, spam-prevention tools, embedded content, or similar technologies. These help us understand how visitors use the website, improve user experience, and protect the website from misuse.

Website data may include general information such as browser type, device type, pages visited, referral source, approximate location, and time spent on the site.

You can adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

11. When information may be shared

We do not sell personal information. We may share information only where reasonably needed, including with:

• Authorised team members, volunteers, contractors, or representatives who help us deliver our work.
• Service providers such as website hosting, email systems, form tools, payment processors, accounting, IT, legal, or insurance providers.
• Partner organisations where needed to coordinate support, programs, referrals, deliveries, or events.
• Schools, childcare centres, churches, businesses, councils, or community organisations where you have engaged with us through them.
• Emergency services, support services, or authorities where there is a serious safety, wellbeing, or legal concern.
• Government bodies, regulators, insurers, auditors, or professional advisers where required.
• Any other party where you have given permission or where the law allows or requires us to do so.

12. Third-party websites and platforms

Our website may link to third-party websites or platforms, including social media, maps, video platforms, donation tools, payment providers, or partner websites.

These third parties are responsible for their own privacy practices. We encourage you to read their privacy policies before providing personal information to them.

13. Overseas storage or processing

Some online services we use may store or process information outside Australia. This may include website hosting, email systems, cloud storage, analytics tools, social media platforms, donation platforms, or payment providers.

Where we use these services, we aim to choose reputable providers and take reasonable steps to protect information handled through those systems.

14. How we protect information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These steps may include:

• Restricting access to information where appropriate.
• Using password-protected accounts and secure systems where available.
• Limiting information access to people who need it for authorised purposes.
• Using reputable website, email, payment, and storage providers.
• Reviewing information from time to time and removing information no longer required where practical.
• Encouraging careful handling of personal information by volunteers and team members.

No website, email system, or online service can be guaranteed completely secure. If you believe your information has been accessed or used without permission, please contact us as soon as possible.

15. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, or as required for legal, accounting, governance, insurance, safeguarding, reporting, or operational reasons.

When information is no longer needed, we will take reasonable steps to securely delete, de-identify, archive, or limit access to it.

16. Accessing or correcting your information

You may contact us to request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, outdated, incomplete, or misleading.

We may need to confirm your identity before providing access or making changes. In some cases, we may not be able to provide access to certain information, but we will explain why where reasonable.

17. Unsubscribing from updates

If you receive email updates from Inspired Farming, you can ask us to stop sending them at any time. You may unsubscribe using the option in the email where available or contact us directly.

We may still need to send important administrative or transactional messages where relevant, such as replies to enquiries, volunteer coordination, donation records, or safety-related communication.

18. Privacy questions or complaints

If you have a question, concern, or complaint about how we handle personal information, please contact us first. We will review your concern and respond within a reasonable timeframe.

We take privacy concerns seriously and will take reasonable steps to resolve issues where appropriate.

19. Changes to this policy

We may update this Privacy Policy when our website, programs, systems, legal requirements, or privacy practices change.

The most recent version will be published on our website with the updated date shown at the top of the page.

20. Contact us

For privacy questions, access requests, corrections, unsubscribe requests, or general concerns about personal information, please contact Inspired Farming.